FAQs
openstudy FAQs Page
At openstudy, we strive to provide you with all the information you need for a smooth shopping experience.
Here are some of the most frequently asked questions by our customers.
If you can’t find the answer you’re looking for, please feel free to contact us.
1. What types of products do you sell?
We offer a curated selection of high-quality, handcrafted Moroccan products.
2. Where are you located?
Our headquarters are based in Germany.
3. How do I place an order?
Placing an order is easy:
1 – Browse our product categories and select the items you wish to purchase.
2 – Add the items to your shopping cart.
3 – Proceed to checkout where you will enter your shipping and payment information.
4 – Confirm your order.
5 – You will receive a confirmation email once your order is successfully placed.
4. What payment methods do you accept?
We use Stripe as our payment gateway for secure transactions.
5. Do you offer international shipping?
Yes, we offer shipping to Germany and the USA.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your order on our shipping partner’s website.
7. What is your return policy?
We want you to be completely satisfied with your purchase.
If you are not happy with your order, you can return it within 180 days of receipt for a full refund or exchange.
Items must be in their original condition, unused, and with all tags attached.
For more details, please visit our Return Policy page.
8. How do I initiate a return or exchange?
To initiate a return or exchange:
1 – Contact our customer service team at [email protected]
with your order number and reason for return or exchange.
2 – Follow the return instructions provided by our team.
3 – Send the item back to us.
We will process your return or exchange once we receive and inspect the item.
9. Are there any customs fees for international orders?
No, there are no customs fees for international orders.
10. How can I contact customer service?
You can reach our customer service team through the following methods:
1 – Email: [email protected]
2 – Contact Form: Visit our Contact Us page to send us a message.
Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (CET).
11. Do you offer gift cards?
No, we do not offer gift cards at this time.
12. Can I customize a product?
Yes, we offer customization options for certain products.
Please contact us at [email protected] to discuss your requirements
We will do our best to accommodate your request.
14. What should I do if I receive a defective or incorrect item?
We apologize for any inconvenience caused. If you receive a defective or incorrect item, please contact us immediately at [email protected] with your order number and a photo of the item. We will arrange for a replacement or refund as soon as possible.
15. Do you offer wholesale options?
Yes, we offer wholesale options for select products.
If you are interested in purchasing our products in bulk
please contact us at [email protected] for more information.
We hope this FAQs page has answered your questions.
If you need further assistance, don’t hesitate to reach out to us. Thank you for choosing openstudy!
Customer Support
For any questions or concerns regarding your order, please contact our customer service team at
➤ Adresse: 211 Quality Circle College Station, TX 77845 , United States
➤ Phone: +1 484-275-0396
➤ Email: [email protected]
➤ Hours: Mon-Sat 9:00Am – 5:00Pm