COVID-19 Policy
Introduction
At openstudy, the health and safety of our customers and employees are our top priorities. In response to the COVID-19 pandemic, we have implemented several measures to ensure the safety and well-being of everyone involved with our operations. This policy outlines our efforts to mitigate the impact of COVID-19 and provide a safe shopping experience.
Health and Safety Measures
We have implemented the following health and safety measures in our operations:
- Enhanced Cleaning: Regular and thorough cleaning of our facilities, including frequent disinfection of high-touch areas.
- Employee Health: Daily health checks for our employees, including temperature screenings and symptom assessments. Employees displaying any symptoms of COVID-19 are required to stay home and seek medical advice.
- Social Distancing: Implementation of social distancing practices in our facilities to minimize close contact between employees.
- Personal Protective Equipment (PPE): Provision of PPE, such as masks and gloves, to our employees to ensure their safety and that of our customers.
- Hand Hygiene: Promotion of regular hand washing and the use of hand sanitizers among our employees and customers.
Shipping and Delivery
- Contactless Delivery: We offer contactless delivery options to minimize direct contact between our delivery personnel and customers.
- Safe Packaging: Our packaging process adheres to strict hygiene standards to ensure that your orders are handled safely.
- Delivery Times: While we strive to maintain our standard delivery times, please note that there may be occasional delays due to increased safety measures and logistical challenges.
In-Store Safety
For customers visiting our physical location:
- Limited Capacity: We have limited the number of customers allowed in our store at any given time to ensure social distancing.
- Sanitization Stations: Hand sanitization stations are available at the entrance and throughout the store for customer use.
- Signage: Clear signage to guide customers on maintaining social distancing and following health and safety protocols.
- Contactless Payment: We encourage the use of contactless payment methods to reduce physical contact.
Customer Support
We understand that these are challenging times, and we are here to support our customers:
- Flexible Policies: We have updated our Cancellation and Return Policy to offer more flexibility during the pandemic.
- Customer Service: Our customer service team is available to assist you with any concerns or questions. Contact us at +49 155 10686794 or email us at [email protected].
Updates and Communication
We are closely monitoring the situation and following guidance from public health authorities.
Any updates to our COVID-19 policy will be communicated through our website and other appropriate channels.
Compliance with Regulations
We are committed to complying with all local and national regulations related to COVID-19.
Our policies and practices are designed to align with the latest health guidelines and recommendations.
Contact Information
For any questions or concerns regarding our COVID-19 policy, please contact our customer service team:
➤ Adresse: 211 Quality Circle College Station, TX 77845 , United States
➤ Phone: +1 484-275-0396
➤ Email: [email protected]
➤ Hours: Mon-Sat 9:00Am – 5:00Pm